Mismatch Types

Caroline Buckland Updated by Caroline Buckland

The process

When an Invoice does not match against a Purchase Order exactly, there are various mismatch types that

need investigating. These are described below.

Invoice Line Status

Explanation

How to Resolve

P = Price mismatch

Invoice Line Price mismatches with the corresponding Order Line Price, after any system price tolerances have been taken into account. Note that the Invoice will be Held (status ‘P’) even if the Invoice Line Price is less than the Order Line Price (subject to any tolerances).

Via the on-line Invoice Price Clearance screen, in Financials or Procurement Portal.

(Or the invoice could be cancelled). 

Q = Quantity mismatch

The quantity charged on an Invoice Line exceeds the total net received quantity on all unmatched receipts (less unmatched returns) for the corresponding Order Line. 

These mismatches pertain to ‘standard’ type Order lines only.

Resolved automatically via an overnight system process if either of the following has occurred;

Extra subsequent receipt quantities have been booked in to the system via goods receiving screens, and/or

A credit note is entered (quoting the P number) with sufficient credit quantity to compensate for the net receipt shortfall.

V = Service value mismatch

The value charged on an Invoice Line exceeds the total net values on all unmatched value receipts (less any unmatched value returns) for the corresponding Order Line. 

These mismatches pertain to ‘service value’ type Order lines only.

Resolved automatically via an overnight system process if either of the following actions has occurred;

Extra subsequent receipt values have been booked in to the system via service receiving screens and/or

A credit note is entered quoting the PO number) with sufficient credit value to compensate for the net receipt value shortfall.

PQ = both price mismatch and quantity mismatch

In Invoice line could be held because of a mismatch discrepancy in both price and receipt quantities.

'P’ price mismatches must be resolved first, as per on-line Invoice Clearance screen.

‘Q’ quantity discrepancies are resolved as per the above (overnight system processing) but the price mismatch must be resolved first.

M = miscellaneous charge mismatch

An extra line added to the invoice, i.e. carriage charge.

Via the on-line Invoice Price Clearance screen.

(or the invoice could be cancelled)

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